Regional Customer Service Manager

Panama City Permanente Trabajo Remoto Descripción de Vacante
Responsible for overseeing the end-to-end order-to-cash cycle, including coordination of export logistics and handling of import documentation for delivery to the final market.

Added 25/08/2025

  • 5 years of supply chain or operations planning exp.
  • Know how order to cash process and foreign trade.

Sobre nuestro cliente

Production and distribution company of luxury products with global presence that deliver operational excellence, through agile and sustainable solutions.

Descripción

  • Oversee the full operational cycle and collaborate with cross-functional teams to guarantee timely deliveries and a high level of customer satisfaction.
  • Coordinate with the Demand Planner and Market Manager to monitor deviations from the budget, with particular focus on product allocations.
  • Handle order processing and execute required steps in SAP according to established procedures.
  • Ensure that invoices are generated accurately, reflecting the agreed commercial terms and specific customer conditions.
  • Performance (KPI) management of the team and freight forwarder in a monthly basis
  • Be an active contributor for 'Continuous Improvement Process' on day-to-day tasks.
  • Consolidate and plan the shipments according with customer requirements.
  • Manage orders and shipping in relation to ad hoc orders and items, such as packing materials, labels, sampling & free goods from the hub to the markets within the region.

Perfil buscado (Hombre / Mujer)

  • Minimum of 5 years of experience in a similar role.
  • Experience managing the Order to Cash process in SAP.
  • Advanced Excel skills to analyze Customer Service results and KPIs.
  • Knowledge of foreign trade.
  • Power BI skills are desirable.
  • Fluent in English.
  • Team management experience.
  • Must be process-oriented with strong data management and analytical skills

Qué ofrecemos

Base salary + bonus + benefits

Ingresar referencia para vacante
JN-082025-6815480

Descripción de la vacante

Sector
Retail
Sub Sector
Operaciones
Industria
FMCG (Fast Moving Consumer Goods)
Localización
Panama City
Tipo de contrato
Permanente
Referencia de la vacante
JN-082025-6815480
Modalidad de empleo
Trabajo Remoto